What makes Harper's Lush Locks unique?

Harper's Lush Locks combines Russian Mongolian Remy hair with expert craftsmanship, creating long-lasting, natural extensions that embody luxury and confidence.

How long do your extensions last?

With proper maintenance, Harper's Lush Locks extensions can last 6–12 months or longer, maintaining their silky texture and shine.

Are your extensions ethically sourced?

Yes. Harper's Lush Locks sources hair through verified suppliers, ensuring ethical standards and premium quality across every product.

How can I find my perfect colour match?

Send a daylight photo for a free colour consultation. Our experts will match you to the ideal Harper's Lush Locks shade.

What aftercare products do you recommend?

Use sulphate-free shampoo and conditioner, brush with a loop brush, and avoid oils near bonds to maintain integrity.

Do you ship internationally?

Yes, Harper's Lush Locks ships worldwide from our UK base, ensuring safe and secure delivery for every order.

Privacy Policy

Privacy Policy – Harper’s Lush Locks

Effective Date:17/09/2025

Harper’s Lush Locks (“we,” “our,” or “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

Harper’s Lush Locks is the data controller of the personal data you provide. If you have any questions, please contact us:
📧 Harperslushlocks@gmail.com

2. Personal Data We Collect

We may collect and process the following personal data:

Identity Data: name, date of birth (if provided).
Contact Data: email address, phone number, billing/shipping address.
Payment Data: payment details (processed securely by third-party providers – we do not store full card details).
Transaction Data: details of purchases and orders.
Technical Data: IP address, device type, browser information, cookies, and site usage analytics.
Marketing Data: preferences for receiving promotions and communications.

3. How We Use Your Personal Data

We will only use your personal data where lawful to do so, including:

Contractual necessity – to process and deliver your orders.
Legal obligation – to comply with UK law and tax regulations.
Legitimate interests – to improve services, prevent fraud, and ensure site security.
Consent – to send you marketing emails, offers, or newsletters (you may withdraw consent at any time).

4. Sharing Your Data

We will never sell your data. Your data may be shared with:

Payment processors (e.g., Stripe, PayPal).
Delivery partners (e.g., Royal Mail, courier services).
IT and website service providers who support our business operations.
Regulatory or legal authorities, if required by law.

All third parties are required to respect your privacy and keep your data secure.

5. International Data Transfers

Where data is transferred outside the UK/EEA (e.g., through cloud services), we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) are in place to protect your information.

6. Data Retention

We retain your personal data only as long as necessary for the purposes collected, including legal, accounting, or reporting requirements. Typically:

Customer/order data: up to 6 years (for tax purposes).
Marketing data: until you withdraw consent.

7. Your Legal Rights

Under the UK GDPR, you have the right to:

Access – request a copy of the personal data we hold about you.
Rectification – correct inaccurate or incomplete data.
Erasure – request deletion of your data (where legally possible).
Restriction – limit how we process your data.
Data portability – request your data in a structured, machine-readable format.
Object – stop processing for direct marketing purposes.
Withdraw consent – at any time for activities based on consent.

To exercise these rights, contact us at [Insert email].

8. Cookies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. You may disable cookies in your browser settings, though some features may not function properly.

9. Security

We use secure servers, encryption, and restricted access protocols to safeguard your personal data against unauthorized use, loss, or disclosure.

10. Complaints

If you believe your data has been mishandled, you may lodge a complaint with the Information Commissioner’s Office (ICO):
📍 ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF